Patient Management and Citizen Care

Presentation

• The Patient Management and Citizen Care service incorporates a whole series of functions and responsibilities that group different health tasks.
• These are support services dependent on the Executive Management, which must collaborate in the provision of comprehensive and quality assistance.
• They should be the most formal expression of two fundamental principles: user orientation and equity.

 

Functions

• The registration and "operational" programming of the different lines of activity
• Guarantee equitable access to its users
• The reception, guidance and first care of the different users
• The promotion and respect for the rights and duties of our users
• General written information for users (user guides, fact sheets)
• The coordination of Non-Urgent Medical Transport (TSNU)
• Assessment of subjective quality (surveys, focus groups, complaints, etc.)
• Institutional coordination to facilitate religious care.

Contact

Reception and Programming Unit

For information or changes in the schedule of visits, tests or interventions

93 723 10 10 (option 1)
Monday to Thursday, 9am to 17pm and Friday, 9am to 15pm

This e-mail address is being protected from robots spam.Necessites Javascript enabled to view it.

Request a visit to Parc Taulí Passenger Care (Vaccination Center)

93 723 10 10 (option 1)
Monday to Thursday, 9am to 17pm and Friday, 9am to 15pm

This e-mail address is being protected from robots spam.Necessites Javascript enabled to view it.

Citizen Attention Unit

We take care of your suggestions, complaints and thanks for improving the quality of our services.

I want to make a thank you, complaint or suggestion

Personally: Citizen Attention Unit
Taulí building, ground floor

In the secretariat: Monday to Friday, from 10 a.m. to noon
At the service desks: Hours determined by the counter itself

Postal Mail: Send us a letter to the following address:

Citizen Attention Unit
Consortium Corporació Sanitària Parc Taulí de Sabadell - Edifici Taulí
Parc Taulí, 1
08208 Sabadell

As soon as we receive your writing, we will contact you to try to respond to the issue raised

This unit also reports on the "Charter of Rights and Duties of Citizens in relation to health and health care" as well as the "Document of Advance Wills".

Rights and duties of the patient

Guide to respect for religious plurality in the hospital setting (Generalitat de Catalunya) [Pdf]