The “UAC aprop” service operates, from today, from 9 am to 22 pm from Monday to Sunday with an immediate response. Given the restrictions on visits, the aim is to improve the accessibility of relatives to information related to the hospital stay. The service does not replace the telephone information of care professionals in families, nor the video calls made from Social Work.
The Citizen Care Unit (UAC) of Parc Taulí today launches the “UAC aprop” service, available to the families of hospitalized patients in a situation of restricted visits, so that they have a direct communication and mediation service in front of them. any doubts or queries you may have regarding your family member's hospital stay.
With this, we want to respond to the difficulties of communication and accessibility that may occur in the exceptional circumstances we are living, and with the aim that relatives who can not access the hospital live these moments with the utmost peace of mind. possible. Currently, in Parc Taulí, visits are restricted to all admitted patients, with the exception of the Paediatrics, Mental Health and ICU / Semicritical Services, each of which has its own opening hours and schedule.
Thus, the relatives of the patients who are admitted to hospital, as well as those of the patients in the Emergency Department pending bed assignment, will receive by sms a telephone number to which they can be addressed through the Whatsapp messaging service, between 9 and at 22 pm, Monday to Sunday. This notification will be sent exclusively to the contact designated by the patient himself at the time of admission, and who will be the only one authorized for this dialogue.
UAC professionals who attend the service will be able to give a direct answer to inquiries received of a non-care nature, such as those related to affiliation, administrative procedures or the custody of personal belongings, among others. Inquiries that are of a healthcare nature will be transferred to the corresponding teams, and their resolution will be monitored.
The UAC wants to emphasize that, in no case, this service replaces the usual contact of direct telephone information of care teams to families. On the other hand, Social Work professionals continue to be the benchmarks for video calls made between patients who do not have their own means of communication and their families, and which are carried out at the agreed intervals in each case.
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